Google review response service
Get personalized responses in your business's voice, delivered to your inbox. Approve the draft by email, and the reply is published for you.
SEE THE DIFFERENCE
Different businesses, different voices. These fictional examples show how replies can follow your tone and rules.
REVIEW · ILLUSTRATIVE
Stopped in for coffee this morning. The team was lovely and the latte was excellent. I'll be back!
PREPARED REPLY · Warm and welcoming
Thanks for starting your morning with us! We're glad you enjoyed the latte and felt welcome. We'd love to see you again. — The café team
A short, specific thank-you with a friendly sign-off.
REVIEW · ILLUSTRATIVE
My car was ready much later than I was told, and I had to call twice for an update. Frustrating experience.
PREPARED REPLY · Calm and professional
I'm sorry the timing and communication were frustrating. Please email service@example.com with the details of your visit so we can follow up with you directly. — The service team
Acknowledge the concern and include the business's designated contact email.
Illustrative examples, not customer testimonials. Your replies use your own business details, contact email, and approved sign-offs.
See what this could sound like for my business →ALREADY RUNNING
I built and run this workflow across 20 business locations. It picks up new Google reviews, prepares a contextual reply, and sends it to a person for approval.
Reply volume is an estimate, updated October 2026.
See the running system and measurement notes →HOW IT WORKS
Built by Blake provides automated Google review responses for small businesses. AI drafts each reply in your voice; a person approves it before publication. $59/month per location, with setup included.
We set your voice, rules for different star ratings, contact email, and sign-offs. A short thank-you can sound different from a reply to a complaint.
New reviews trigger prepared replies. You review the wording and approve when it's ready. A draft that needs a change waits for your approval.
Approved replies are published for you. I maintain the connections; your team handles customer issues that need a decision or further follow-up.
YOUR PART OF THE PROCESS
You don't start from a blank page or copy a response into Google. Check the wording and approve it. Try the demonstration to see that final step.
ILLUSTRATIVE EMAIL
Example auto repair shop
CUSTOMER REVIEW
Jamie R. ★★★☆☆
The repair seems solid and the staff were friendly, but my car was ready later than expected. I would have appreciated an update before I had to call.
PREPARED REPLY
Thanks for sharing this, Jamie. We're glad the repair and our team made a good impression. I'm sorry we kept you waiting without a clear update. Please email service@example.com with the details of your visit so we can follow up directly. — The service team
This is a demonstration. Nothing will be published.
BEFORE YOU START
One location's Google review response service: setup, custom voice and rating-specific rules, approved sign-offs, email approval, publishing after approval, and routine maintenance. We confirm your review volume and profile access before starting.
Setup is included. The service is $59/month per location, billed month to month. You can cancel before your next billing month.
You check the prepared reply in your email and approve it when you're happy with the wording. I handle the connections and maintenance. Customer issues that need a refund, a decision, or a separate conversation still come to your team.
Yes. We agree your tone, wording, and sign-offs. A one-star reply can include your designated contact email, while a five-star reply gives a shorter thank-you. Replies can vary between three approved sign-offs. You approve each draft before publication.
Hold your approval and request a revision. The reply waits for approval before publication. We agree how revisions and unusual reviews are handled during setup.
After you approve the draft. We confirm setup and draft-delivery timing before starting, so you know what to expect.
I'll check the profile and agree the access needed to connect it during setup. You don't need to connect anything or share account access to receive the free sample replies.
The monthly service covers new reviews after setup. If you have a backlog, we agree the catch-up work separately before starting.
This service automates replies to Google reviews your business receives. Review requests and review-generation campaigns are outside this offer.
FOR YOUR BUSINESS
Tell me your business name and I'll email two sample replies. Add your Google profile link if you have it handy.
Free examples. No account access needed. The $59/month service starts after we agree the scope.
Kansas City-based. Available to businesses across the U.S.